Receptionist

Heritage Auctions

Ha.com/careers

Set your sights on a career at Heritage Auctions, headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other cities. For the past 47 years, Heritage Auctions has been the largest auction house founded in the U.S. and serves more than over 50 different auction categories, including Coins, Sports, Comics, Historical, Jewelry, Fine & Decorative Art, Wine, and many more.

SUMMARY: Responsible for meeting and welcoming guests in person or over the phone and diverting calls to the appropriate department or individual. You will play a pivotal role in managing client communications, resolving inquiries, processing payments, and ensuring customer satisfaction. Your commitment to accuracy, efficiency, and exceptional service will help maintain our reputation as a trusted leader in the auction industry.

LOCATION: 445 Park Ave New York, NY 10022

BENEFITS:

Medical, Dental, and Vision coverage
Paid time off
401k savings plans
Daily Pay: Access your pay when you need it!

COMPENSATION: Commensurate based on experience. $21-22/hr

Responsibilities

ESSENTIAL DUTIES & RESPONSIBILITIES:

Handle all incoming gallery traffic, including greeting guests and advising employees of guests’ arrival, signing in delivery services, vendors, maintenance workers, etc.
Client Interaction: Professionally handle incoming calls, emails, and chat inquiries with a focus on delivering exceptional customer experiences.
Data Management: Accurately document all communications and payment information into the client database with meticulous attention to detail.
Problem-Solving: Resolve client concerns promptly, ensuring timely follow-up and complete resolution.
Payment Processing: Process and record payments with precision and adherence to company protocols.
Order Management: Manage client catalog orders and incoming auction bids efficiently.
Customer Satisfaction: Maintain Heritage’s high standards for client satisfaction by providing accurate, clear, and complete information.
Flexibility: Work extended hours and weekends at least twice a month to support high-demand periods.
Ensuring the lobby is always presentable.
Other duties may be assigned to support the team.

Requirements

EDUCATION & EXPERIENCE:

Experience with databases such as Nexus and Monday.com is preferred
Must have 2+ years of experience in customer service in a fast-paced, client-facing role.
Proficiency in Microsoft applications, specifically Outlook and Excel

SKILLS & ABILITIES:

Exceptional Communication: Outstanding verbal, written, and interpersonal skills.
Client-Centric Mindset: Positive attitude with a strong commitment to client satisfaction.
Problem Solving: Critical thinking, good judgment, and the ability to resolve challenges independently.
Multitasking & Organization: Excellent time management and organizational skills to handle multiple tasks efficiently.
Attention to Detail: High level of accuracy and thoroughness in all tasks.
Language Skills: Multilingual capabilities are a plus.

WORK ENVIRONMENT:

Ability to work independently in a fast-paced, high-demand environment.
Must be able to lift up to 25 lbs. occasionally.

At Heritage Auctions, we celebrate diversity and are committed to fostering an inclusive environment. We welcome and encourage applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE

How to Apply

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