Donor Stewardship & Relationship Support

• Administer the Museum’s donor stewardship program in partnership with Major Gifts Officers, ensuring a consistent, high-quality donor experience.

• Collaborate with senior fundraisers to refine and develop new stewardship opportunities tailored to donor interests and giving levels.

• Manage pre- and post-event logistics for donor-focused activities, in partnership with the Special Events team, including tracking RSVPs, preparing donor snapshots, and compiling giving histories to support fundraisers in personalized engagement.

• Draft and send pre- and post-event communications, including invitations, follow-up emails, and personalized notes.

• Manage gift processing in partnership with the Development Operations team, including billing for open pledges, creating acknowledgment letters, and coordinating recognition materials.

• Track and log all donor touchpoints in Salesforce on behalf of senior fundraisers to ensure accurate, up-to-date records of interactions and engagement.

• Ensure donor benefits and entitlements are fulfilled accurately and on time.

Administrative & Operational Support

• Maintain and update Salesforce and MCloud records, ensuring accurate tracking of gifts, donor interactions, and prospect information.

• Track Major Gifts revenue, expenses, and budgets, in partnership with the Development Operations team, providing reports to the Senior Director and fundraisers.

• Organize team calendars, meetings, and deadlines.

• Provide general administrative support, including filing, document preparation, office supplies management, and internal reporting.

Event Coordination

• Assist in planning, coordinating, and staffing donor-focused events in partnership with the Special Events team.

• Serve as a liaison for donor list management, invitation mailings, and internal communications to ensure seamless event experiences.

• Support the execution of donor engagement activities, ensuring all logistical details are aligned with fundraising goals.

Collaboration & Team Engagement

• Work closely with the Senior Director and Major Gifts Officers to ensure consistent donor stewardship, pipeline management, and operational efficiency.

• Assist in maintaining moves management and other fundraising tools to support data-informed donor strategies.

• Contribute ideas to improve workflows, stewardship processes, event execution, and donor engagement strategies.

• 2+ years of administrative or development support experience, preferably in a museum, cultural institution, or fundraising environment.

• Exceptional organizational and project management skills, with the ability to manage multiple priorities.

• Excellent written and verbal communication skills, with strong attention to detail.

• Collaborative, professional, and flexible, with a proactive approach to problem-solving.

• Experience with budgets, events, or donor stewardship preferred.

• Willingness to work occasional evenings and weekends.

• Bachelor’s degree or equivalent required

• Proficiency in Microsoft Office and related software; experience with Salesforce or other donor databases