Knowledge, Skills and Experience:

• Bachelor’s degree or equivalent experience.

• Minimum 5+ years of account management experience within fine art logistics, auction, design, or luxury services.

• Proven record of managing complex, high-value client portfolios.

• In-depth understanding of logistics operations, import/export compliance, and project costing.

• Exceptional communication, negotiation, and organizational skills.

• Proficiency in Microsoft Office; experience with Moveware or The Studio advantageous (training will be provided).

Key Responsibilities:

Client Relationship Management

• Act as the primary point of contact for assigned client accounts, fostering long-term relationships built on trust, communication, and performance.

• Understand each client’s business goals, aesthetic preferences, and operational needs to deliver tailored logistics solutions.

• Anticipate client needs and proactively resolve issues to ensure seamless service delivery and satisfaction.

• Represent Cadogan Tate at client meetings, site visits, industry events, and networking functions to strengthen relationships and identify new opportunities.

Project & Operations Leadership:

• Lead the end-to-end management of domestic and international shipments — from proposal through completion — ensuring adherence to agreed budgets, timelines, and service levels.

• Coordinate with internal teams (dispatch, operations, art handling, crating, storage, credit control, finance) to ensure all project components run smoothly.

• Maintain clear communication with vendors and external partners to manage expectations, schedules, and logistics requirements.

• Supervise the documentation process, including bills of lading, inventories, and insurance requirements.

• Oversee the packing, transport, and installation process, ensuring the utmost care for valuable and irreplaceable objects.

Compliance & Documentation:

• Prepare and manage all necessary customs and compliance documentation, including CITES, NOAA, and U.S. Fish & Wildlife permits.

• Stay current on changes to international shipping regulations and advise clients accordingly.

• Ensure all inventories, commercial invoices, and documentation align with legal and client-specific requirements.

Financial Management & Reporting:

• Develop and issue accurate quotations and invoices, ensuring profitability targets are met.

• Track project costs and margins throughout the lifecycle, making proactive adjustments to maintain efficiency.

• Support senior management in achieving department and individual billing and revenue goals (monthly individual target: $80,000).

• Prepare client and project performance reports as requested.

Business Development

• Identify and pursue opportunities to expand existing client accounts and win new business.

• Contribute to marketing and client engagement initiatives targeting growth sectors within the U.S. and abroad.

• Provide input on pricing, service offerings, and operational strategies to enhance market competitiveness.